Privacy Policy for The Cyber Couch
Effective Date: 15th of July 2023
At The Cyber Couch, we are committed to safeguarding the privacy and confidentiality of our visitors and clients. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you access our website or use our online therapy services. By visiting our website and using our services, you agree to the terms outlined in this policy.
1. Information Collection and Use
1.1 Personal Information: We may collect personal information, such as your name, email address, phone number, and other relevant details, when you voluntarily provide it to us through our contact forms, sign-up forms, or during the course of therapy sessions.
1.2 Session Data: During online therapy sessions, we may collect session data, which includes information related to your interactions with the website and services, including chat logs, call recordings (if applicable and with your explicit consent), and other session-related data.
1.3 Website Usage: Like many websites, we use cookies and similar technologies to collect certain information about your browsing activities on our website. This may include your IP address, browser type, device information, and other usage data. We use this information to improve our website's functionality, enhance user experience, and analyze website traffic.
2. Use of Information
2.1 Providing Services: We use the information collected to deliver online therapy services, respond to your inquiries, and fulfill your requests. This includes scheduling appointments, conducting therapy sessions, and tailoring our services to meet your needs.
2.2 Communication: We may use your email address or phone number to communicate with you regarding appointment reminders, updates, and information related to your therapy sessions or services.
2.3 Website Improvement: Information collected from cookies and similar technologies helps us analyze user behavior and preferences, allowing us to enhance our website's design, content, and overall user experience.
2.4 Legal Compliance: We may use and disclose your information when required to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
3. Information Sharing
3.1 Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in delivering our online therapy services, such as appointment scheduling tools, secure video conferencing platforms, or payment processors. These service providers are obligated to maintain the confidentiality of your information and comply with applicable data protection laws.
3.2 Legal Obligations: We may disclose your personal information when necessary to comply with the law, enforce our website policies, or protect our rights, privacy, safety, or property.
4. Data Security
4.1 We implement a range of security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, despite our best efforts, no internet transmission or electronic storage method is entirely secure. We cannot guarantee the absolute security of your data.
5. Your Rights and Choices
5.1 Access and Correction: You have the right to access and update your personal information. If you wish to review or correct any information you've provided to us, please contact us using the information provided below.
5.2 Marketing Communications: If you no longer wish to receive marketing emails or communications from us, you can opt-out by following the unsubscribe instructions included in the emails.
6. Children's Privacy
6.1 Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from minors. If you believe that we may have inadvertently collected information from a minor, please contact us to have it removed.
7. Changes to the Privacy Policy
7.1 We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for the latest information on our privacy practices.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at sasha@thecybercouch.com
Thank you for trusting The Cyber Couch with your privacy. We are committed to providing you with professional and confidential online therapy services in a secure environment.